Working within an integrated healthcare framework to provide support to drug and alcohol
users aged 18 and over (dependent on service). Services are designed to deliver Psychosocial
Drug and Alcohol Interventions for Service users that are identified as having an Alcohol or
drug problem.
Services will deliver client centred treatment using both harm reduction and abstinence based
treatment approaches depending on the requirements of the individual client. You will be
required to manage a caseload, provide appropriate harm reduction advice and guidance,
assess, care plan; deliver structured 1:1 and group-work sessions including structured
treatment programmes. Through care and integration with other services such as Housing,
Employment, Healthcare services, Probation and CRCs are an essential element of the work.
You will be responsible for contributing to the targets set by Forward and the local
commissioners. One of the key targets will be measuring outcomes, so co-operative working
relationships with other partner agencies is vital to this role
Flexibility will be required in this role, this may include some evening/weekend shift with
reasonable notice to deliver services, enabling continuity of care for the client group.
Strategy
• Take an active role in the implementation and achievement of team objectives
• Build strong relationships with, and makes full use of the support offered by, Line
Management and Head Office functions.
Service Delivery
• Carry out assessments risk/initial/comprehensive to inform treatment journeys. Carry
out interventions relevant to individual client needs including 1:1 sessions and group
work/programme facilitation.
• Referring and working in partnerships with other agencies including training and
employment and family support Services to ensure that all client needs are met
• Coordinate and work alongside Health care to monitoring and manage client health
and minimising risks of harm
• Develop and contribute to assessment and care planning of service users, supporting
and coordinating their engagement with specialist agencies to address all their
support needs.
• Motivate client to engage with support services identified in care plan and risk
assessment.
• Support client with their care plan including referral to support services in the
community, advice and guidance on housing, benefits and training and employment.
Performance Management
• Ensure groups and programmes are facilitated and co-facilitated to the standard
required by Forward and in accordance with any relevant manuals.
• Meet required KPI’s to corresponding deadlines, as set out by the Service Manager.
• Plan and manage your caseload effectively, making sure that clients are prioritised
appropriately and seen in a timely manner.
• Review ongoing care and treatment liaising closely with healthcare and other
agencies.
• Adopt a Reflective practice and make use of supervision to identify areas of strength
and personal development needs.
Departmental Management
• Proactively approach integrated ways of working support and adopt a
multidisciplinary approach.
• Meet targets and deadlines in accordance with contractual standards.
• Contribute to the overall smooth running of the service by being proactive and solution
focused.
Quality and Safety
• Engage with regular service audits ensuring that any issues are escalated and
addressed in a timely manner and good practice is effectively shared throughout the
service to ensure continuous improvement.
• Alert management to any significant risks or problems arising in the course of
managing and monitoring the services.
• Abide by all Forward’s policies and procedures and encourage others to do the same.
• Work with the highest regard to health, safety and security in the workplace
highlighting any risks (potential or actual) to the Service Manager and (where
appropriate) the Head of Governance, in accordance with Forward’s risk
management protocols.
• Attend Regular Safeguarding Training refresher
• Reports any concerns related to Safeguarding of Adults and Children as per Forward
policies and prison security.
• Ensure that information, including statistical data, for audit, research and reporting
purposes, is effectively and efficiently collected, recorded and collated in the assigned
area.
• Effectively manage information, particularly confidential information, within statutory
duties and in accordance with best practice
• Promote and ensure departmental compliance with all relevant legal, regulatory, and
ethical responsibilities.
• Carry out the second signatory process and oral swab testing in services where this
is required.
• Keep up to date technically on all relevant matters and strive for continuous
professional development
Systems and Policy
• Use IT efficiently to support your role.
• Ensure you have agreed working protocols set between multi-disciplinary agencies
and share information appropriately.
• Make full use of the information systems available to you such as Illy, Intranet, email.
• Work towards Forward’s mission and values within current policies and good practice
Administration
• Ensure case management documentation is maintained to the expected audit
standards.
• Ensure data capture forms are submitted in a timely manner in order to reflect
outcomes on NDTMS.
• Complete and maintain care plans and assessments to the required standards.
Ensure that those are reviewed at regular intervals to reflect the client’s changing
needs and risks