Visits Receptionist

Make a Meaningful Impact Every Day

Are you passionate about supporting families and individuals during challenging times? Do you thrive in a role that blends compassion, organisation, and teamwork? Forward Trust is seeking a dedicated Prison Visits Centre Reception Worker to join our dynamic Connections Team at HMP Millsike.

This is a pivotal role in delivering our core Connections Services, which include:

• Connections Visits
• Family and Relationship Support
• Health, Wellbeing & Substance Misuse Services

As the first point of contact for visitors to the prison, you’ll help create a welcoming and respectful environment, easing the emotional stress of visits while ensuring security and operational efficiency.

Key Responsibilities

• Greet and register visitors, ensuring punctuality and accurate documentation
• Create a calm, supportive reception environment to reduce visitor anxiety
• Provide practical advice, emotional support, and signposting to relevant services
• Collaborate with Family & Relationship Practitioners and external agencies
• Maintain confidentiality and uphold security protocols
• Manage the Visits Helpline and respond to enquiries promptly
• Keep the reception area clean, organised, and stocked with resources
• Serve refreshments and assist with special visits or family events

Partnership & Collaboration

• Work closely with prison security staff to ensure safe and smooth visits
• Support multi-disciplinary team meetings and safeguarding discussions
• Liaise with external agencies to provide holistic support to visitors

Continuous Improvement & Safeguarding

• Collect visitor feedback to improve service delivery
• Monitor visitor flow and report operational issues
• Stay up-to-date through training and development
• Ensure all activities comply with safeguarding and security policies
  

Administration & Flexibility

• Maintain accurate visitor logs and incident reports
• Handle calls and enquiries related to visits
• Support a clean, welcoming reception space
• Flexibility required, including evenings and weekends

Why Join Us?

At Forward Trust, we believe in second chances and strong connections. You’ll be part of a team that makes a real difference in the lives of prisoners and their families—offering support, dignity, and hope.