We are currently recruiting for an Administrator/ Receptionist
Role / Team overview
The Administrator is responsible for providing a comprehensive business administration service to support the Drug & Alcohol Treatment Service in Medway. The service is designed to deliver clinical and psychosocial interventions, group work, holistic therapies and additional interventions for adults seeking support for substance misuse issues in Medway.
The main responsibility in this role is to deliver administrative support for the service, front of house in a client facing role.
Key tasks will include
- Creating a welcoming and hospitable environment in the reception and waiting area
- Supporting the management of clinic attendance and booking of appointments
- Dealing with queries from service users, the public and professionals, both face to face and via telephone/email.
- Maintaining an excellent level of communication to ensure information is delivered to the right person/department
You will also support the wider administrative team with data input and administration,
clinical administration, maintaining and developing communications with local partnerships.
Flexibility will be required in this role, this may include some evening/weekend shift with reasonable notice to deliver services, enabling continuity of care for the client group.
The ideal candidate will have
- A business studies or administrative qualification (or be studying towards).
- Experience in Microsoft packages and case management systems.
- Experience of providing administrative support or in a receptionist role within a large team, demonstrating ability to work in a pressured environment.
- Excellent written and verbal communication skills, with the ability to deal with people of all levels and to work on own initiative in preparing correspondence.
- Proactivity – Quick thinking with a high level use of initiative.
- Resilience – Solves problems, takes learning on board from
mistakes to aid personal and professional growth.
- Adaptability – Can work in fast-paced changing environments .
- Confidence – Has confidence in own abilities, awareness of the working environment and able to communicate clearly and concisely.
- Team Work – Works in harmony with colleagues to deliver results .
- Open to Feedback - Open to constructive feedback in order to
further develop.
- Innovative –
Continually searching
for better ways of working.