This is a brilliant time to step into a Service Manager role as we move into an exciting period of contract procurement and service growth.
You’ll be at the heart of shaping, influencing and delivering Personal Wellbeing Services that make a real difference for young and adult males within the Criminal Justice System.
This role covers the East of England, with services across Essex, Cambridgeshire, Bedfordshire and Norfolk, and will require regular travel across the region.
About the role
You’ll take a strategic and operational lead across Personal Wellbeing Services delivered in community settings, including:
- Family & Significant Others
- Lifestyle & Associates
- Emotional Wellbeing
- Social Inclusion
You’ll oversee Managers, practitioners and subcontracted services, ensuring delivery aligns with organisational strategy and contractual commitments.
What you’ll do
- Line manage and develop Team Leaders, building a people-focused, high-performing culture
- Act as the single point of contact for subcontractors across your service cluster
- Provide visible leadership across the region, attending meetings and visiting delivery sites
- Ensure services meet contractual targets, quality standards and audit requirements
- Support recruitment, retention and staff development through coaching and strong leadership
Strategic focus
- Work with senior leaders on service improvement and contract mobilisation
- Produce performance reports and present at commissioner and contract meetings
- Ensure accurate, timely data submission and audit compliance
This is a highly visible leadership role. While some home working is possible, you should expect to spend at least three days per week meeting staff, partners and attending key meetings across probation and prison delivery units.
A dynamic opportunity for an adaptable leader ready to make a real impact during a period of change.
Please see attached Job Description for full details