We’re seeking a proactive and compassionate Peer Mentor Co-ordinator / Family Support Practitioner to support the delivery of our prison visits service in the East Riding of Yorkshire.
Please note: this role is based at a rural site. Due to extremely limited public transport, applicants must be able to travel to the site independently and attend in person every day.
You’ll play a key role in creating a safe, welcoming, and well-managed environment for families and visitors, working closely with staff and peer mentors.
What you’ll be doing
- Supporting and guiding visitors throughout the visits process
- Working alongside staff and peer mentors to maintain a calm, respectful environment
- Providing professional, family-focused support and customer service
- Overseeing the café and refreshment area, including stock and hygiene standards
- Ensuring the visits hall and surrounding areas remain clean, safe, and presentable
- Assisting with daily setup and close-down of the visits area
- Adhering to all security, safeguarding, and confidentiality procedures
What we’re looking for
- Strong communication and interpersonal skills
- Experience supporting families or working in a people-facing role (desirable)
- A calm, professional approach in busy or sensitive environments
- Reliable, flexible, and comfortable working on-site every day
- Ability to maintain professional boundaries and confidentiality
- Willingness to follow food hygiene and safety procedures
In this role, you’ll help ensure visits run smoothly and with dignity, offering vital support to families while contributing to a safe and respectful prison environment.
Please see attached Job Description for full details