Waking Night Support Worker

Be part of a team that holds the line through the night, supporting recovery, safety, and change when it matters most.

At Clouds House, we are recruiting a Waking Night Support Worker to join our team on a full-time basis (34.5 hours per week). Working within our integrated “One Team” model, you’ll play a vital role in maintaining a safe, structured, and therapeutic residential environment during overnight hours, supporting clients engaged in recovery through a 12-Step and trauma-informed approach.

This is an active, hands-on night role where your presence is essential throughout the shift. You’ll be visible, alert, and responsive, helping to ensure safety, stability, and calm across the community while reinforcing recovery-focused routines and professional boundaries.

What you’ll be doing

• Maintaining a safe, structured and recovery-focused environment overnight
• Supporting medication processes (including eMAR where trained)
• Completing accurate, inspection-ready documentation and handovers
• Monitoring and escalating safeguarding, welfare, or risk concerns
• Responding calmly and professionally to incidents or client needs
• Upholding infection prevention, health & safety, and governance standards
• Reinforcing 12-Step and trauma-informed approaches in daily practice

What you bring

You are steady under pressure, communicate clearly, and understand the importance of professional boundaries in a therapeutic setting. You’re reliable, observant, and committed to supporting people in recovery.

We’re looking for:

• Experience in health, social care, recovery or residential settings
• Understanding of safeguarding and risk awareness
• Strong communication and teamwork skills
• Emotional resilience and consistency
• Commitment to recovery-focused, trauma-informed practice

Desirable:

• Experience in addiction or mental health services
• Knowledge of 12-Step approaches
• Behaviour management experience
• Care Certificate (or willingness to complete)
• UK driving licence

Night support is essential in maintaining safety, continuity, and therapeutic stability. Your work helps hold the environment together overnight, ensuring clients remain supported and the recovery process continues in a safe and structured way.

Please see attached Job Description for full details

• Flexible working
• Training and development opportunities
• BHSF Cashback Scheme (optional)
  
• Season Ticket Loan Scheme 
• Cycle to work scheme
• Crisis Loan Scheme
• Electric Car Scheme
• 3 x Wellbeing Days (pro rata'd for part time employees)
• Access to Blue Light Card
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays 
• Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter 
• Death in Service Payment (2x annual salary) 
• Critical Illness Insurance (subject to qualifying criteria)