Join Forward and help drive high-quality data, reporting and service improvement
Forward is looking for an experienced and motivated Data Control Manager to lead the data administration function for our Commissioned Rehabilitative Services (CRS) contracts, supporting people on probation. The successful candidate may also be required to provide support across other service areas as business needs require.
As a Data Control Manager, you will play a pivotal role in ensuring the quality, accuracy and timely reporting of contract data to commissioners and national organisations. Working closely with Forward's Programmes, Interventions and Evidence team, you will oversee data management processes, support administration teams and lead continuous improvements in systems and procedures.
About the Role
Forward's team of Data Control Managers are responsible for managing data administration across our contracts while ensuring that accurate, timely and meaningful information is reported to key stakeholders, including contract commissioners and national bodies such as the Office for Health Improvement and Disparities (OHID).
You will oversee the collection, validation and reporting of client data, including demographics, interventions accessed and outcomes achieved. You will also provide leadership and support to administration teams across your service area, ensuring high standards of performance and compliance.
In addition, you will be responsible for implementing new administrative systems and procedures, improving data quality and leading a team of Administration Officers, Senior Administration Officers and Data Administrators through recruitment, supervision, performance management and ongoing development.
Key Responsibilities
- Lead and manage the data administration function across assigned contracts.
- Ensure accurate, timely and high-quality reporting to commissioners and national bodies.
- Produce statistical reports and performance data to support contract delivery.
- Maintain and develop large databases, ensuring data integrity and compliance.
- Support administration teams to meet reporting deadlines and maintain high-quality records.
- Implement and improve administrative systems and processes.
- Line manage, supervise, recruit and develop Administration Officers, Senior Administration Officers and Data Administrators.
- Work collaboratively with operational teams and the Programmes, Interventions and Evidence team to improve reporting and data quality.
- Ensure compliance with organisational policies, contractual requirements and data protection legislation.
Essential Knowledge, Skills and Experience
We are looking for someone who has:
- Intermediate to advanced certification in Microsoft Office applications or demonstrable equivalent experience.
- Experience and confidence using Nebula, R&M, SystmOne, Data Entry Tool (DET), DAMs and C-Nomis, or equivalent systems.
- A minimum of three years' experience providing administrative support within a large team in a fast-paced environment.
- Significant experience working with large datasets, preferably within a healthcare or related setting.
- Experience managing employees, including recruitment, supervision, performance management and training.
- Experience collating statistical information accurately, producing reports and maintaining excellent attention to detail.
- Experience developing, implementing or maintaining large databases and associated administrative processes.
- Excellent written and verbal communication skills, with the ability to communicate effectively with stakeholders at all levels.
- The ability to work independently, prioritise competing demands and meet deadlines.
Essential Qualifications
- Level 5 Management qualification or a willingness to work towards achieving one.
Why Join Forward?
This is an excellent opportunity to join a forward-thinking organisation where data plays a critical role in improving services and delivering positive outcomes. You will have the opportunity to lead a skilled team, influence service development and contribute to the delivery of high-quality rehabilitation and healthcare services through robust data management and reporting.
If you are an organised, analytical and experienced data professional with strong leadership skills and a passion for continuous improvement, we would love to hear from you.